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Delivery Guide

Delivery Guide

Prom Dress Care: Before, During, and After Prom

Once you’ve found the dress of your dreams, you’ll want to ensure you know how to properly care for your prom dress. A special occasion gown or formal prom dress is truly an investment and should be treated as such. By following the expert advice offered in this section of the Prom Guide, you’ll find ways to care for and extend the life of your prom dress. You’ll find useful advice on prom dress cleaning, how to treat prom dress stains, and how to handle prom dress emergencies, as well as how to preserve your prom dress after the dance. From unpacking and fighting wrinkles to storage and cleaning, let PromGirl guide you through all you need to know about caring for your prom dress. Follow this simple advice and you’ll have the best looking prom dress on prom night and for years to come.

When will I receive my order?

From the time you place your order to the day you get a knock on the door from a nice delivery person, you're looking at about 3- 5 weeks for production, and around 3 -10 business days for shipping.

Estimated Receiving Time = Processing Time + Shipping Time

Currently, it takes 4 - 7 weeks to make wedding dresses and 3 - 4 weeks to make other dresses from the day you place an order.

You may check the specific production time on each product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The normal shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress.

Here's the process for dresses:

Your order is confirmed by our inventory and quality control team. If everything looks good (no unusual measurements, address info, etc.) they will approve the order and send it to the tailors to get to work. This can take 1-3 business days.

Then, each dress is made-to-order by our tailors.

Your dress is shipped from our warehouses in USA & China shipping times vary from 3 - 8 business days, depending on your region.

That's it!

Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure custom.

How much is shipping costs?

You may add items to the shopping cart to check on the accurate shipping fee. Customers can also place a test order to check the total cost

We have three shipping methods including expedited shipping, standard shipping, and normal shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order.

Do I need to pay sales tax or custom duties?

Items at CocoMelody are listed with prices without customs duties, sales taxes, VAT or any other hidden fees. Except for California, Netherlands, Germany, Switzerland, and Austria, we don’t charge any sales tax or VAT from customers in other states or countries.

However, because of strict customs inspection in some countries, you may be charged customs fees on imported items by the local customs office.

Sorry that we have no control over this and cannot predict what amount might be. You may contact your local customs tax office for details.

Do you ship to PO Boxes or APO/FPO military addresses?

For now, our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses, so you need to provide a street address.

If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.

How can I trace my order?

Once your order has been shipped, we will normally send you a dispatch notification with a tracking number through email. Alternatively, you can log in your account on our website and retrieve the tracking number in “order details”.

You can track the status of your order by visiting respective express company websites.

What countries or regions do you ship to?

CocoMelody ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.

We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

Please just contact us if your destination is not listed

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